Frequently Asked Questions

When should I place my order?

You are welcome to place your reservation as far in advance as you like. It is recommended to call at least six months in advance for the best availability, especially during the busier months. Equipment reservations are subject to product availability.

Do you deliver?

Yes! We will deliver your rental items to your home, business, or other location. Delivery rates vary depending on location, the volume of equipment rented (if multiple trucks are needed), delivery location, and other order specifics. Our Event Consultants will review all details with you. Please contact us for additional information.

I need my delivery and pickup to be a set specific times. Do you offer this?

Yes! We offer timed delivery services. Our Event Consultants will review all details of your order with you. Please contact us for additional details.

Will you set up my rentals?

Setup and takedown services are available at an additional charge. Our Event Consultants will review all details with you. Please contact us for details and options!

Do you have a local showroom I can visit?

We currently have showrooms in six cities-click the showroom location closest to you!

We have locations in multiple cities and states including: Dulles and Chesapeake Virginia, Nashville, Tenessee, Charleston, South Carolina, and Raleigh and Charlotte, North Carolina, as well as Skyline Tent Company in Charlottesville, VA.

Do we need to make an appointment to visit the Showroom?

Appointments are always encouraged to assure that an Event Consultant will be available to work with you and discuss all the details of your event. Please contact us to schedule an appointment!

What form of payment do you accept?

We accept most major forms of payment including Visa, Mastercard, AMEX, Discover, wire transfer, and checks. Checks must be submitted 7-10 business days prior to the delivery date for the event. We do not accept cash.

Is a deposit required for my order?

Yes. We require a 50% deposit to secure the rentals for your event. Payment is due in full prior to the delivery date of your event.

What type of event equipment do you rent?

We are one of the largest providers of tabletop and tent rentals. This includes linens, china, glassware, flatware, tables, chairs, stages, flooring, lighting, catering/cooking equipment, and a wide variety of tent options. Please view our Catalog section for more details or contact us today!

Do I need to clean the china, glassware, and other food service items I rent?

We will wash all china, glassware, and other food service items upon return. We do require that all china, glassware, flatware, and other tableware items are returned rinsed and free of food or fluid. All china, glassware, and food service items should be put back into the provided crates/racks in which they were delivered.

Do I need to clean the linens I rent?

No. Please do not attempt to wash/launder the linens. We will wash all linens upon return. We do require that all linens are dry and free of debris, food, etc. If any of the linens are damp, please air dry before placing in the provided return containers. Please place all linens in the provided bins / bags in which they were delivered.

How do I rent your items?

It’s easy! To begin a quote, start by clicking “Collection” on our top menu. From there, you will be able to peruse all of our fabulous and unique offerings. Add the items you’d like to rent to your quote. Once you have completed your quote, submit it and it will be sent to one of our rental service coordinators. From there, we will be able to let you know about availability. Please note that the quote does not calculate our labor and delivery, taxes, etc.

Do you work at private residences?

Yes! We’re happy for you to rent as little as a plate and as much as your imagination will allow!

Do I need to rent a lot of items in order to work with you?

Nope! Hosting a small dinner party? Come pick out some fabulous new plates and dishes for your soiree. You can do a CPU (customer pick up) and rent as much as you’d like.

Is the damage waiver refundable?

No, the damage fee is non-refundable. The damage waiver is an industry standard and covers the costs of repairing items, cleaning, etc.

Why am I being charged labor?

We bring your event to life! We have a whole team that prepares your order and delivers your rentals. The labor charge covers loading and unloading the trucks with your order, and then arranging the rentals on site and making everything picture perfect.

Why do I have to pay for a flip fee?

You will be charged a flip fee if you’d like to have your chairs (or other rentals) be used during ceremony and then again during the reception. We have to send a team of people in order to “flip” those chairs in a short amount of time.

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